Billing Terms & Conditions

At Srepy, we strive to ensure a smooth and transparent billing process for all of our customers. By placing an order with us, you agree to the following billing terms and conditions.

1. Order Confirmation and Pricing

• Order Confirmation: When you place an order on our website, you will receive an order confirmation email that contains the details of your purchase. This email serves as a receipt of your order but does not indicate acceptance of the order. We reserve the right to accept or cancel your order.

• Product Pricing: All prices listed on our website are in Indian Rupees (INR) and are exclusive of taxes and shipping fees. The final price, including applicable taxes, will be displayed at the time of checkout before you complete your purchase.

• Pricing Errors: In the event that a product’s price is incorrectly listed due to a technical or human error, we reserve the right to correct the price before processing the order. If the price change is significant, you will be contacted and given the option to confirm or cancel the order.

2. Payment Methods

We accept the following payment methods for all online orders:

• Credit/Debit Cards: Visa, MasterCard, American Express, etc.
• Net Banking: All major Indian banks.
• UPI Payments: Google Pay, PhonePe, Paytm, etc.
• Wallet Payments: Paytm, Google Pay, etc.
• Cash on Delivery (COD): (If available in your area).

All payments must be completed before your order is shipped, and you will receive a payment confirmation email once the transaction is successful.

3. Taxes and Additional Charges

• Taxes: Applicable Goods and Services Tax (GST) will be added to the total cost of your order at checkout, based on the prevailing rates.

• Shipping Fees: Shipping charges are calculated based on the size, weight, and destination of your order. These charges will be clearly outlined at checkout.

• Additional Fees: In some cases, depending on the product or region, additional fees may apply. These will be communicated to you during the checkout process.

4. Billing Address and Payment Information

• Billing Address: You are required to provide an accurate billing address during the checkout process. This is necessary for verifying your payment details and processing your order. Please ensure that the billing address matches the one associated with your payment method.

• Payment Information Security: We prioritize the security of your payment information. All sensitive payment details are processed through encrypted payment gateways, and we do not store your payment card details on our website.

5. Invoice and Receipts

• After the successful completion of your order, you will receive an electronic invoice via email. This will include the details of the items purchased, taxes applied, shipping charges, and the total amount paid.

• If you require a physical invoice or any additional billing documents, please contact our customer support team at help.srepy@gmail.com.

6. Refunds and Cancellations

• Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to cancel it. Cancellations can only be made before the order is processed and dispatched.

• Refund Process: If your order is eligible for a refund, the amount will be credited back to your original payment method. Refunds can take 5-10 business days to process depending on your payment provider.

• Partial Refunds: In case of partial returns (for multiple items), you will receive a refund for the returned products, minus any shipping fees if applicable.

7. Disputed Transactions

• Disputed Charges: If you believe there is an error with your billing statement, please notify us at help.srepy@gmail.com within 7 days of receiving your invoice. We will investigate and resolve the dispute as quickly as possible.

• Chargebacks: If you initiate a chargeback through your payment provider without contacting us first, we may suspend or cancel any future orders with us. We recommend resolving any issues directly with our customer support team to avoid such actions.

8. Subscription Services (If applicable)

If your purchase involves a subscription (e.g., for services or recurring product deliveries), the following applies:

• Subscription Fees: Subscription fees will be charged at the frequency selected during checkout (e.g., monthly, annually). Charges will be automatically processed using the payment method on file.

• Subscription Cancellations: You can cancel your subscription at any time by logging into your account and following the instructions or by contacting our customer support team. Cancellations will take effect for the next billing cycle, and no further charges will be made.

9. Changes to Billing Terms

We reserve the right to modify or update these billing terms and conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting. We recommend reviewing these terms regularly to stay informed of any updates.

10. Contact Information

If you have any questions or concerns regarding our billing policies, or if you need assistance with your billing, please contact us:

• Email: help.srepy@gmail.com
• Phone: +91 8320411655
• Address: D/535 Celebration City Center, Gala Gymkhana Road, South Bopal, Ahmedabad, Gujarat 380058, India.