Product Guarantee

At Srepy, we are committed to delivering top-quality products that you can rely on. Our goal is to ensure that you are completely satisfied with your purchase. To reinforce our commitment, we provide a Product Guarantee that covers certain aspects of your purchase to give you peace of mind.

Our Guarantee

• Quality Assurance: All products sold by Srepy are rigorously tested to meet high standards of quality, durability, and performance.

• Satisfaction Guarantee: If you are not satisfied with the product purchased, we offer a 30-day return policy. You can request a return or exchange within 30 days from the date of purchase, subject to our terms and conditions.

• Defects and Damages: If your product arrives damaged or has manufacturing defects, we will provide a replacement or full refund. Please contact us immediately at help.srepy@gmail.com with your order details and photos of the damaged product.

Warranty Coverage

• Standard Warranty: Our products come with a warranty that covers manufacturing defects. The length of the warranty period will vary depending on the product, and it will be mentioned on the product page.

• What is Covered:

  • Manufacturing defects
  • Malfunctioning due to a defect in materials or workmanship
  • Faulty performance as per the specifications provided

• What is Not Covered:

  • Normal wear and tear
  • Damages due to misuse or mishandling
  • Modifications or repairs made by unauthorized individuals
  • Accidental damage

How to Claim Your Guarantee

1. Contact Us: Reach out to us at help.srepy@gmail.com or call our customer support at +91 8320411655 with the details of the issue, along with photos of the product (if applicable).

2. Provide Purchase Details: Please include your order number, purchase date, and any supporting documentation for faster processing.

3. Return the Product: If the issue is valid, we will guide you on how to return the product. Shipping costs for returns are covered for defective or damaged products.

4. Resolution: Once we receive the returned product and verify the issue, we will either replace the item or offer a refund based on the nature of the problem.

Our Commitment

We take pride in the quality of our products and value our customers. If you have any questions or concerns, please don’t hesitate to get in touch with us. Your satisfaction is our priority, and we will do everything we can to resolve any issues promptly.

Contact Information

Email: help.srepy@gmail.com

Phone: +91 8320411655

Address:
D/535 Celebration City Center,
Gala Gymkhana Road, South Bopal,
Ahmedabad, Gujarat 380058, India.

Thank you for choosing Srepy!