Payment Policy

Effective Date: 01/01/2025

At Srepy, we want to ensure a safe and secure payment process for our customers. This Payment Policy outlines the methods of payment accepted on our website, as well as the payment terms that apply to all transactions made with us. By making a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of secure payment options to ensure convenience for our customers:

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and others.
• Net Banking: We accept payments through secure net banking services from various banks in India.
• Digital Wallets: We also accept payments via popular digital wallets such as Paytm, Google Pay, and others.
• UPI (Unified Payments Interface): UPI-based payments are also accepted for quick and seamless transactions.
• Cash on Delivery (COD): For select products and regions, we offer the option to pay via cash on delivery. Please note that COD availability may vary based on location.

2. Currency and Taxes

• Currency: All transactions on our website are processed in Indian Rupees (INR).
• Taxes: Prices displayed on the website are exclusive of applicable taxes. Taxes, including Goods and Services Tax (GST), will be applied at the checkout, based on your location and the type of product purchased.

3. Payment Authorization

• Payment Verification: All payments are subject to verification by our payment processing partners. We reserve the right to cancel or refuse an order if there is a problem with the payment authorization.
• Order Confirmation: An order is confirmed only after payment has been successfully processed. Once your payment is confirmed, you will receive an order confirmation email with the details of your purchase.

4. Security

We take the security of your personal and payment information seriously. All payments on our website are processed using SSL (Secure Socket Layer) encryption to ensure your data is protected during transmission. We use industry-standard security practices to safeguard your information and prevent unauthorized access.

• Payment Processors: We work with trusted third-party payment processors to handle your transactions, such as Razorpay, PayPal, or other recognized payment gateways.
• Data Protection: We do not store sensitive payment information like credit card numbers. All sensitive data is securely processed by our payment partners.

5. Payment Issues

If you experience any issues during the payment process, such as a failed payment or transaction error, please follow these steps:

• Retry Payment: If your payment fails, please check your payment details and try again.
• Contact Us: If the issue persists, please reach out to our customer support team at help.srepy@gmail.com or +91 8320411655 for assistance.

We are not responsible for delays or issues caused by third-party payment processors. However, we will assist you in resolving any concerns related to your transaction.

6. Fraud Prevention

To ensure the safety of our customers, we monitor all transactions for potentially fraudulent activity. If we detect any suspicious activity on an order, we may:

• Cancel the order and initiate a refund.
• Request additional verification from you before processing the payment.

We may also block certain payment methods if we suspect fraudulent or unauthorized activity.

7. Refunds and Chargebacks

• Refunds: If your order is canceled or returned, refunds will be issued to the same payment method used during the original purchase. Please refer to our Return and Refund Policy for more details.
• Chargebacks: If you dispute a transaction and initiate a chargeback, it may result in delays and additional charges. We recommend contacting our customer support team before initiating a chargeback to resolve any payment-related issues.

8. Payment Terms for Subscription Services (if applicable)

If you subscribe to any subscription-based products or services offered by Srepy, the following payment terms apply:

• Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date.
• Subscription Charges: By subscribing to our services, you authorize us to charge the payment method you provide for each renewal period.

You may cancel your subscription at any time by contacting us before the next renewal date.

9. Contact Information

If you have any questions or concerns about this Payment Policy or need assistance with a payment issue, please feel free to contact us:

• Email: help.srepy@gmail.com
• Phone: +91 8320411655
• Address: D/535 Celebration City Center, Gala Gymkhana Road, South Bopal, Ahmedabad, Gujarat 380058, India.