Cancellation Policy

Effective Date: 01/01/2025

At Srepy, we want to ensure that your shopping experience is as smooth and hassle-free as possible. However, we understand that sometimes you may need to cancel an order. Please review the following Cancellation Policy to understand how cancellations are handled.

1. Order Cancellation by Customer

• Before Shipment:
  • If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been shipped can be canceled without any penalty.
  • To cancel an order, you must reach out to our customer support team via email at help.srepy@gmail.com or call +91 8320411655 with your order number. We will process your cancellation request and confirm the cancellation via email.
• After Shipment:
  • If your order has already been dispatched and is on its way to you, it cannot be canceled. You may choose to return the item once you receive it, according to our Return and Refund Policy.

2. Order Cancellation by Srepy

While we make every effort to ensure that your order is fulfilled as requested, we may need to cancel an order due to various reasons, including but not limited to:

• Product Availability: If an item in your order is out of stock or discontinued, we may cancel the order or notify you about the item’s unavailability and offer an alternative.
• Payment Issues: If we are unable to verify your payment or if there is an issue with the payment method, your order may be canceled.
• Fraud Prevention: If we suspect fraudulent activity or a violation of our Terms of Service, we may cancel the order to protect both parties.

In the event of a cancellation by us, you will be notified via email, and if payment was processed, a full refund will be issued to the original payment method within 7 business days.

3. How to Cancel Your Order

• Step 1: Contact our customer support team at help.srepy@gmail.com or call +91 8320411655 immediately after placing the order to request cancellation.
• Step 2: Provide your order number and any relevant details (such as reason for cancellation, if applicable).
• Step 3: We will confirm the cancellation and process any applicable refunds if required.

4. Non-Cancelable Orders

Certain orders may be non-cancelable due to the nature of the product or service, such as:

• Personalized Products: Customized or personalized items cannot be canceled once the order has been placed.
• Sale and Promotional Items: Some items purchased during special sales or promotions may have specific terms that limit cancellations.

If your order includes such items, we will clearly mention the cancellation policy on the product page or during the checkout process.

5. Refunds for Canceled Orders

• Refund Process: If your order is canceled, any applicable payment will be refunded within 7 business days to the original payment method.
• Partial Cancellations: If only part of your order is canceled (for example, an item is out of stock), you will receive a partial refund for the canceled item(s). The refund will be processed back to your original payment method.

6. Contact Information

If you have any questions about this Cancellation Policy, or if you need assistance with canceling an order, please contact us:

• Email: help.srepy@gmail.com
• Phone: +91 8320411655
• Address: D/535 Celebration City Center, Gala Gymkhana Road, South Bopal, Ahmedabad, Gujarat 380058, India.