Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions page. Here, we’ve compiled answers to some of the most common questions we receive. If you don’t find the information you're looking for, feel free to reach out to us directly!

1. How do I place an order on Srepy?

To place an order:

• Browse our website at https://srepy.com/.
• Select the products you’d like to purchase and add them to your cart.
• Once you’re ready to check out, go to your cart and follow the prompts to complete your purchase by entering your shipping details and payment information.

2. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• Net Banking
• UPI Payments
• Online Wallets (Paytm, Google Pay, etc.)
• Cash on Delivery (COD) (If available)

3. Can I modify or cancel my order after placing it?

Once your order is placed, it is processed quickly. If you need to modify or cancel an order, please contact our customer support team at help.srepy@gmail.com or call +91 8320411655 within 24 hours of placing the order. After this period, we cannot guarantee modifications or cancellations.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier's website.

5. Do you ship internationally?

Currently, we offer shipping within India. We do not offer international shipping at this time, but we hope to expand our services in the future.

6. What are your shipping charges?

Shipping charges are calculated at checkout based on your location, order size, and delivery method. You will be able to review the shipping cost before completing your order.

7. How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method selected. Typically, orders are delivered within 5-7 business days. You will receive an estimated delivery date when you complete your order.

8. Can I return or exchange an item?

Yes, we offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a refund or exchange. Please note that the product must be unused and in its original condition.

For more details, visit our Return and Refund Policy page.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately at help.srepy@gmail.com or +91 8320411655. Provide your order number and photos of the damaged item. We will resolve the issue by offering a replacement or refund.

10. Do you offer gift cards?

Currently, we do not offer gift cards, but we are exploring this option for the future. Please stay tuned for updates!

11. How do I create an account on your website?

Creating an account on Srepy is easy:

1. Visit our website and click on the "Sign Up" button at the top right of the page.
2. Enter your details (name, email, phone number, and password) and click "Create Account."
3. You’ll receive a confirmation email, and your account will be set up!

12. How do I update my account information?

To update your account information, log in to your account on our website. Go to your profile settings, where you can edit your name, email, phone number, and shipping address.

13. How do I contact customer service?

If you need assistance, you can reach us through the following methods:

• Email: help.srepy@gmail.com
• Phone: +91 8320411655
• Business Hours:
  Monday to Friday: 9:00 AM to 6:00 PM (IST)
  Saturday: 10:00 AM to 4:00 PM (IST)
  Sunday: Closed

14. Do you offer any discounts or promotions?

We periodically offer discounts and promotions. To stay updated on the latest offers, sign up for our newsletter or follow us on social media.

15. How do I unsubscribe from the newsletter?

If you no longer wish to receive our emails, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of any of our newsletters or contacting us at help.srepy@gmail.com.

16. Is my personal information secure?

Yes! We take the security of your personal information very seriously. We use industry-standard encryption technologies to protect your data. For more information, please refer to our Privacy Policy.

If you have any further questions or need more assistance, feel free to contact us. We’re here to help!